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Terms of Service

Overview

Welcome to Petiva. The terms “we”, “us”, and “our” refer to ROCKET ONLINE STORE INC., the company operating the Petiva online store and website (the “Services”).

Petiva is powered by Shopify, which enables us to provide our products and services to you.

These Terms of Service (“Terms”) govern your access to and use of our Services. Please read them carefully, as they include important information about your rights, responsibilities, and legal limitations.

By visiting, browsing, or making a purchase through our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you may not use our Services.

Section 1 – Access and Account

By using our Services, you confirm that you are at least the age of majority in your province or territory of residence.

You may be required to provide personal information such as your email address, billing details, payment information, and shipping address. You agree that all information provided is accurate and complete.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Accounts may not be transferred or assigned to another person.

Section 2 – Our Products

Petiva offers pet-related products intended for everyday pet care and use. We make reasonable efforts to display products accurately, however product appearance may vary depending on your device or screen settings.

We do not guarantee that product descriptions, images, or other content will always be accurate, complete, or current. We reserve the right to modify or discontinue products at any time without notice.

Section 3 – Orders

By placing an order, you are making an offer to purchase products from Petiva. We reserve the right to accept or reject any order at our discretion.

Orders are considered accepted only after payment has been successfully processed. Once an order is accepted, changes or cancellations may not be possible.

All purchases are subject to our Refund Policy and are intended for personal use only.

Section 4 – Prices and Billing

Prices, promotions, and availability are subject to change without notice. The price charged will be the price displayed at the time of checkout.

Prices may not include applicable taxes, shipping fees, or duties, unless explicitly stated.

You agree to provide current, complete, and accurate billing information and authorize us to charge your selected payment method for all applicable fees.

Section 5 – Shipping and Delivery

Shipping and delivery times are estimates only and are not guaranteed. Petiva is not responsible for delays caused by carriers, customs clearance, weather conditions, or events beyond our control.

Risk of loss passes to you once the order is handed over to the carrier.

Section 6 – Intellectual Property

All content on the Petiva website, including text, images, graphics, logos, and product names, is the property of ROCKET ONLINE STORE INC. or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, distribute, or use any content without prior written permission.

Section 7 – Optional Tools

We may provide access to third-party tools or services. These tools are provided “as is” and “as available” without warranties of any kind.

Your use of optional tools is entirely at your own risk.

Section 8 – Third-Party Links

Our Services may include links to third-party websites. We are not responsible for the content, accuracy, or practices of third-party sites.

Section 9 – Relationship with Shopify

Petiva operates on the Shopify platform. All transactions are conducted directly between you and Petiva.

Shopify is not responsible for any purchases, damages, or disputes arising from your use of our Services.

Section 10 – Privacy Policy

Your use of our Services is subject to our Privacy Policy, which explains how personal information is collected and used.

Section 11 – Feedback

If you submit feedback, suggestions, or ideas, you grant Petiva a non-exclusive, royalty-free right to use such feedback without restriction.

Section 12 – Errors and Inaccuracies

Occasionally, information on our site may contain errors or inaccuracies. We reserve the right to correct such issues at any time without notice.

Section 13 – Prohibited Uses

You may not use our Services for unlawful purposes, including but not limited to:

Violating laws or regulations
Infringing intellectual property rights
Uploading malicious code or viruses
Engaging in fraud or deceptive practices

We reserve the right to terminate access for violations of these Terms.

Section 14 – Termination

We may suspend or terminate your access to the Services at any time if these Terms are violated.

Section 15 – Disclaimer of Warranties

The Services and products are provided “as is” and “as available” without warranties of any kind, express or implied.

Section 16 – Limitation of Liability

To the fullest extent permitted by law, Petiva and ROCKET ONLINE STORE INC. shall not be liable for indirect, incidental, or consequential damages.

Section 17 – Indemnification

You agree to indemnify and hold harmless ROCKET ONLINE STORE INC. and its partners from any claims arising from your violation of these Terms.

Section 18 – Severability

If any provision of these Terms is deemed unenforceable, the remaining provisions will remain in effect.

Section 19 – Entire Agreement

These Terms and related policies constitute the entire agreement between you and Petiva regarding use of the Services.

Section 20 – Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada.

Section 21 – Changes to Terms

We may update these Terms from time to time. Continued use of the Services constitutes acceptance of any changes.

Section 22 – Contact Information

ROCKET ONLINE STORE INC.
133 Weber Street North, Suite 327
Waterloo, Ontario, N2J 3G9
Canada

Email: info@petiva.com

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