Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
The 5Strands Pet Nutritional Imbalance Test brings laboratory-grade insight into your home. Using a simple fur sample, it screens a broad range of nutrients—112 vitamins and minerals, plus key amino acids and fatty acids commonly found in pet diets. Once your sample reaches the lab, you’ll typically receive your results by email in about four days, helping you make informed, timely choices for your dog or cat.
The test relies on a small fur sample to gauge how well your pet absorbs and utilizes nutrients. The lab analyzes a broad spectrum of nutrients, and the results are organized into four levels: No Significant Response, Mild Imbalance, Moderate Imbalance, and High Imbalance.
In real-life scenarios, guardians often notice subtle shifts—more comfortable digestion, a shinier coat, steadier energy, or easier recovery after activity—when nutrition aligns with the test insights. While the results aren’t a diagnosis, they can illuminate potential nutrient gaps and how to address them through thoughtful dietary planning.
Think of the test as a nutritional map for your pet. Use it alongside regular veterinary care to support pets at all life stages and breeds, keeping nutrition simple, practical, and focused on everyday well-being.
Q: What is the 5Strands Pet Nutritional Imbalance Test?
A: A non-invasive hair analysis that screens 112 vitamins and minerals, with results delivered in about four days.
Q: How should I use the test results?
A: Use imbalance levels to guide dietary tweaks and natural sources, and discuss findings with your veterinarian for personalized guidance.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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