Trusted Pet Store Canada
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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
In freshwater, saltwater, and pond setups, filtration quality matters. Aquarium Masters 300 Count Bio Balls are designed with spine-like surfaces that dramatically increase the contact area where beneficial bacteria can colonize. The result is more space for these bacteria to thrive, helping to transform organic waste into safer compounds in your aquarium, pond, or aquaponic system. Each 1.5-inch bio ball is compact yet robust, and you’ll receive 300 of them in an 18x14 black mesh bag with an easy-access zipper. A quick rinse before first use is all that’s needed to get started, and the rest is ready for ongoing filtration.
The spherical shape is crafted to fit most filtration configurations, from compact canisters to larger external units. The high-density plastic resists degradation and maintains shape over time, while the lightweight construction makes installation and periodic maintenance easier. The entire mesh bag can be used as-is, or you can remove as many bio balls as you like to tailor your loading to your system’s needs.
Why this design stands out
Whether you’re upgrading an existing filter or building a new system, these bio balls are designed to be user-friendly. They rinse clean before use and drop into place with minimal fuss. The included 18x14 bag makes storage and transport straightforward, and the zipper access simplifies inspection and replenishment. For hobbyists who value reliable media at an affordable price, this set offers a practical option that can be adapted as your setup evolves.
Aquarium Masters backs this product with a customer-first policy. If you’re not satisfied within 30 days, you can request a return through Amazon. This reflects our commitment to providing safe, dependable media for fresh and saltwater applications, aquaponics, and koi ponds.
Q: What comes in the Aquarium Masters 300 Count Bio Balls package?
A: A ready-to-use 300-count set of 1.5-inch bio balls housed in an 18x14 black mesh bag with a zipper.
Q: What filtration benefits can I expect?
A: The spine design increases surface area for bacterial colonies that help break down waste; results depend on your setup and maintenance.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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