Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
Designed for everyday life with a medium-sized pup, this 30 inch mat blends practical durability with a comforting resting surface. It fits neatly in crates or carriers and is versatile enough for indoor corners or outdoor setups, making it a flexible option for many routines.
Measuring 30 x 19 x 3 inches, this pad is sized for pets up to 20 lbs. The compact footprint helps keep crates tidy while still offering a soft, supportive place to snooze.
The surface is waterproof and stain-resistant, so spills and accidents are easier to manage. You can wipe the surface for a quick refresh, hose it down for a deeper clean, or run it through the washing machine when needed.
Raised bolster edges provide a gentle head and neck rest, helping support a natural sleeping posture. A nonskid bottom keeps the bed steady on crates, tiles, or hardwood floors, reducing shifting during naps.
Use it as a crate mat, kennel pad, or soft dog pillow. The flat profile works well indoors or outdoors, offering dependable comfort wherever your routine takes you.
For best results, insert the bolster liner within about 30 minutes of opening to help maintain shape and prevent over-expansion over time.
Q: Is BALANCE Oxford Dog Bed waterproof and easy to clean?
A: Yes. The surface is waterproof and stain-resistant, and it wipes clean; it can be hose-down or machine-washed for quick refresh.
Q: What size is this bed and what dogs is it best for?
A: The bed measures 30 x 19 x 3 inches, designed for medium breeds up to 20 lbs, suitable as a crate pad or kennel pad.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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