Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
Oral health matters for cats, influencing comfort, eating habits, and overall vitality. Basepaws offers an at‑home test designed to uncover signs of dental disease that may not be visible during a quick examination. Given that studies indicate a large share of adult cats will experience dental disease at some point, early awareness can help you act with your veterinarian in a timely, informed way.
The kit provides risk scores for three key oral conditions: periodontal disease, tooth resorption, and lingering bad breath. The accompanying report explains how these factors could relate to your cat’s general health and outlines practical steps you and your vet can consider for proactive care. This is not a diagnosis, but a tool to guide conversations and planning.
What happens after you complete the test is a detailed report that your veterinarian can review alongside your cat’s health history. The format is designed to be easy to understand, with visuals and practical suggestions for daily care, brushing routines, diet considerations, and scheduling regular dental checkups. The at‑home process is described as gentle and straightforward, making proactive care accessible for many households.
Basepaws invites you to take a proactive approach to your cat’s dental health—supporting comfort, longevity, and daily quality of life with information you can discuss and track over time. The goal is to empower informed decisions and collaborative planning with your veterinary team, rather than promising guaranteed outcomes.
Q: What is included in the Basepaws Cat Dental Health Test?
A: An at-home swab collection, lab analysis, and a report with risk scores plus personalized care guidance.
Q: How can this test help me care for my cat’s dental health?
A: It highlights potential issues early, aids vet planning, and supports proactive care while avoiding emergency costs.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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