Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
The Bestio Cat Heating Pad is designed to give pets a warm, comfortable space that fits neatly in homes. Sized at 18x18 inches, it works on sofas, in a whelping box, or in a dedicated pet corner, and it includes a soft, removable fleece cover. The pad is built with a metal protective tube and intelligent temperature control to help maintain a steady, pet-friendly warmth without guesswork.
Smart warmth without fuss is the core promise. The pad heats quickly, helping pets settle into a cozy spot in minutes. Thanks to an upgraded LCD display you can see the current temperature and remaining time at a glance. The temperature range of 80–130°F covers gentle warming for kittens and puppies as well as more substantial warmth for older pets or chilly rooms. The 1–24 hour adjustable timer adds versatility for routines, naps, or overnight use, while a power-failure safeguard helps prevent accidental overheating.
Bestio offers this pad in six sizes, accommodating newborn kittens, puppies, and medium to large dogs. It works across multiple scenes—sofas, heated dog houses, or whelping boxes—providing consistent warmth for different environments and stages of a pet’s life. In colder seasons it can offer gentle warmth for older pets or during recovery periods, while newborns and pregnant pets may enjoy a dedicated warm space.
With a one-year warranty, Bestio’s after-sales team is available to help ensure your pet’s comfort stays uninterrupted. The combination of thoughtful design, easy controls, and durable materials aims to make everyday warmth simple and dependable.
Q: What size options are available for the Bestio cat heating pad?
A: Bestio offers 6 sizes, from newborn kittens to medium and large dogs, fitting multiple spaces.
Q: How does temperature control and safety work on this pad?
A: Temperature can be set 80–130°F with 1–24 hour adjustment; LCD shows temp and time; built-in safety layers guard against overheating.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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