Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
Accidents happen, and a fast, thorough clean is key to keeping living spaces comfortable for people and pets. BugMD’s enzyme-based cleaner is designed to tackle organic residues from urine, feces, and vomit, helping to restore carpets, fabrics, and high-traffic areas to a fresher feel. The formula is fragrance-free, making it a considerate choice for homes with sensitive pets or people, and it is ready to use right from the bottle.
This cleaner goes beyond masking smells by working at the source. The active enzymes break down proteins and organic matter that contribute to stains and odors. With continued use, both new spills and set-in marks can become less noticeable as the formula interacts with the soiled material.
Use it on fresh accidents for quick remediation, or target older stains with repeat applications. The fragrance-free design helps keep air clean and avoids introducing strong scents in rooms used by animals. Its versatility makes it a practical tool for households with multiple pets or busy spaces.
The formula is ready to use straight from the bottle. Typical use involves spraying the affected area, allowing the enzymes to work, and blotting away moisture. Because it’s fragrance-free, the final environment tends to feel clean without artificial scents.
Designed for broad compatibility, the cleaner supports a variety of surfaces when used as directed. Always test on a small, inconspicuous area first to ensure compatibility with your materials. With routine use, you may notice that spaces feel calmer and more inviting for pets and people alike.
Q: What surfaces can BugMD Enzyme Cleaner be used on?
A: Suitable for carpet, hardwood, furniture, upholstery, kennels, and other water-safe surfaces.
Q: Is the formula fragrance-free?
A: Yes, the cleaner is fragrance-free and unscented, designed for sensitive pets and people.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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