Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
The Cat Mate 4-Way-Locking Electromagnetic Cat Flap with Collar Magnet is designed for small to average-sized cats, delivering a streamlined entry experience powered by a magnet worn on your pet’s collar. This system acts as a discreet gatekeeper, enabling entry only for cats you select, while still allowing any animal to exit if needed. The result is a calm, controlled flow through your door or wall, with a soft magnetic closure that helps minimize drafts and noise.
What makes this flap stand out is a combination of practical design and adaptable installation. Two magnets are included so you can set up a reliable identification tag right away. A four-way lock gives you precise control over access: in and out, in only, out only, or fully locked. When the lock is in the unlocked position, pets can pass through; when locked, the flap stays shut to keep the space secure. The system is weatherproof, featuring a draught-proof and brush-sealed flap with a magnetic closure, plus a rain-proof seal to protect your home from the elements.
Installation is designed with versatility in mind. The Cat Mate flap is suitable for UPVC, metal doors, walls, or wooden doors, and it self-lines for door thickness up to 60mm (2 3/8”). This means you can install it in a range of doorway styles without extra adapters. The overall dimensions are generous enough to accommodate most small to mid-sized cats, with a practical flap opening that makes entry and exit straightforward for pets of varying temperaments.
Tip: The collar magnet should be attached directly to your cat’s collar with the paw print symbol facing forwards for optimal performance. Make sure the four-way lock is fully seated in the unlocked position to allow entry and exit as needed. A printable installation guide is available within the listing resources for step-by-step help.
In daily use, you may notice a crisp, quiet operation as the magnet engages, with a reliable seal that helps protect against drafts and moisture. While this solution is designed to improve access control and convenience, individual results will vary depending on your home setup and your cat’s routine.
Q: What doors and thicknesses does the Cat Mate flap fit?
A: Self-lining for up to 60mm (2 3/8”) thick doors; suitable for UPVC, wood, and metal doors or walls.
Q: What power source does it require and are magnets included?
A: Operates on a standard 9V battery (not included); two magnets for collar access are included.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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