Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
The Catry Mellow 2-Level 19 cat tree blends a compact footprint with a cozy retreat for cats of varying sizes. The large bed on the upper level is removable and washable, making it simple to refresh after naps, treats, or weekend adventures. A sturdy base supports jumping, pouncing, and relaxed lounging, while the natural sisal post gives cats a satisfying texture to scratch.
Made with minimalist lines and natural materials, this cat tree fits with contemporary interiors. The grey finish offers a calm aesthetic, while the compact 19 inch footprint helps maximize space in apartments or shared living rooms. Cats appreciate the two levels for surveying their domain and choosing sunlit spots for lounging. The two tiers also give shy or energetic cats distinct zones to claim, encouraging safe exploration without crowding.
Every element is chosen for longevity and ease. The bed is replaceable, so when wear shows up, you can refresh without replacing the whole unit. The washable felt surface supports regular cleaning and reduces odors between wash days. Catry also backs this design with a replacement parts policy that covers 90 days and lifetime replacements, offering ongoing support for daily use.
Designed with real homes in mind, the Catry Mellow is simple to care for. The replaceable components mean you can refresh specific parts as needed, while the sturdy base stands up to enthusiastic climbers. The natural materials and soft textures create inviting spaces for both naps and playful sessions, making it a versatile addition to multi cat households and apartments alike.
Assembling takes under 20 minutes without tools. Once in place, cats can jump, stretch, scratch, and nap with minimal effort from you, freeing up time for focused play and bonding. The large sisal post invites vigorous scratching, while the lower level provides a cozy retreat for longer naps. With its compact design, this cat tree can slot into living rooms, bedrooms, or near sunny windows for a preferred lounging spot.
Q: What makes the Catry Mellow cat tree easy to assemble?
A: Tool-free assembly in under 20 minutes with simple steps.
Q: What replacement options are available if parts wear out?
A: 90-day replacement parts policy with lifetime replacements available.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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