Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
The Chillz Gel Mat from THEGREENPETSHOP is crafted for small pets up to 25 pounds, offering a refreshing surface the moment your furry friend lies down. The patented, pressure-activated gel responds to weight to deliver a cooling experience that can last for hours without any electricity, water, or refrigeration. This means your cat or dog can enjoy a chill spot at home, in a crate, or on the go—wherever shade and a smooth surface meet curiosity.
Designed with practical use in mind, this pad pulls its weight in everyday moments. It automatically recharges after a brief break in use, so it’s ready when your pet is. And because cooling is triggered by contact, your pet gets instant relief as soon as they lay down, making it a simple addition to naps, post-walk cool-downs, or times when they simply crave a little serenity during warm days.
In real-life moments, Chillz Gel Mat can accompany a post-walk cool-down, a cozy nap after play, or a comforting resting surface during crate time. It’s a practical, sensory-friendly option that keeps a cool surface within reach whenever your pet needs it. While it provides a cooling surface, it’s designed to be used as a potential source of relief and comfort rather than a guaranteed solution for every situation. Consider it a flexible tool to support your pet’s comfort on hot days or during travel.
Simply place the mat where your pet tends to rest. The cooling effect begins on contact as soon as your pet lays down, with staying power that can extend for hours. When not in use, the mat recharges itself after a short break, ensuring it’s ready for the next moment of rest. The surface is easy to wipe clean and folds neatly for storage in a travel bag, crate, or closet. For best results, position it in shaded spots indoors or outdoors, away from direct sun, to maximize the cooling sensation on warm days.
Q: Is Chillz Gel Mat safe for my pet?
A: Yes. The mat uses a non-toxic gel designed for pets and households, prioritizing safety and comfort.
Q: How long does the cooling effect last?
A: Cooling lasts up to three hours, with automatic recharge after 15–20 minutes of non-use.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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