Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
Joytale XL dog collar is built for larger breeds that roam and pull during daily walks, training sessions, or outdoor adventures. The sky blue neoprene padding feels soft against the neck and dries quickly after wet play, helping keep your dog comfortable between cleanings. The collar also uses reflective stitching for 360-degree visibility, so you can stay seen from dawn until dusk.
On the neck, a soft neoprene pad cushions movement and reduces friction during longer wear. The quick-dry surface helps maintain freshness, and odor resistance keeps the collar feeling clean between uses. In everyday activities, the collar remains lightweight yet sturdy enough for active dogs, making it a reliable everyday companion for walks, park runs, or backyard adventures.
Double-layer webbing provides extra strength for strong pullers. A metal pin buckle is reinforced with metal grommets at each adjustment hole for lasting durability. The sturdy D-ring ensures a reliable leash attachment, and a tag loop lets you add ID tags or accessories for quick identification.
Size attention is essential. The available ranges are S 12-15.5 in, M 15-19.5 in, L 19-23 in, and XL 23-27 in. For comfort, ensure the collar sits snugly with two fingers of space between neck and collar. This helps accommodate growth or changes in activity without frequent resizing.
After outdoor adventures, wipe away dirt and let the collar air dry. The neoprene padding and odor-resistant materials help keep the collar ready for the next excursion, while reflective stitching remains visible through light wear. With gentle care, this collar can stay comfortable and functional for longer, supporting your dog during everyday walks and play.
Q: How do I pick the right Joytale collar size for my dog?
A: Measure neck circumference and reference the size chart; XL fits 23-27 inches, with a two finger fit.
Q: What features enhance visibility and comfort during walks?
A: Reflective stitching improves visibility, while the neoprene padding adds comfort during long or active sessions.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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