Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
Turn empty wall space into a cat-friendly retreat with the COOLEX Cat Shelf, featuring a 3-step scratcher post and a cozy hammock. This wall-mounted setup blends practical climbing with soothing lounging, giving indoor cats a private, elevated perch to observe their surroundings while staying active.
The detachable flannel cushion adapts to seasonal needs, providing warmth in cooler months and easy relief when damp or warm weather arrives. A soft plush surface adds inviting comfort, while the hemp-rope steps offer a secure grip for confident, low-stress exploration.
Safety and longevity are built into the design. The shelf uses high-quality plywood and soft plush on a sturdy base, reinforced with metal brackets to minimize wobble. The large base provides ample room for lounging, while the durable construction is designed for long-lasting use.
Three ladders extend the reach and invite climbing, curiosity, and gentle exercise. Each ladder can bear at least 25 pounds, supporting your cat as they explore the wall-scratching and climbing playground element of this unit.
Installation is straightforward: ladders arrive pre-assembled and the shelves come with pre-drilled holes and included hardware. A simple wall mounting process is all that’s needed, followed by easy cleaning and occasional cushion maintenance.
COOLEX offers a no-risk after-sales guarantee, so you can purchase with confidence. While results vary by cat, many owners find this shelf can become a favored retreat that supports active play and restful lounging.
Q: How do I install the COOLEX Cat Shelf?
A: Ladders come pre-assembled and holes are pre-drilled; simply mount to the wall with the included hardware.
Q: Is the cushion removable for seasonal use?
A: Yes, the detachable flannel cushion is designed for easy seasonal comfort and cleaning.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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