Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
Meet the COZY KISS 5-Step Dog Stairs, a compact, curved ramp designed to help small and medium dogs reach a high bed without leaping. Standing at 22.6 inches tall with a five-step climb, these stairs strike a balance between gentle elevation and sturdy footing. The foam core is wrapped in a soft corduroy cover, delivering a cozy ascent that feels reassuring on tired legs after a sunny nap or play session.
The stairs arrive vacuum-packed and may show wrinkles. It typically takes 24–48 hours to regain their original shape. If needed, a light iron can help flatten wrinkles after unpacking. The outer cover is removable for machine or hand washing, while the sponge foam itself should not be washed. This combination makes daily care straightforward for busy households.
Note that this staircase is designed for small to medium dogs and is not recommended for large or very elderly pets. You’ll find the five layers best suited for high beds or car seats, while two to four layers cover chairs, sofas, and standard beds. The inner foam is not washable, so care focuses on the outer cover.
With its thoughtful materials, practical details, and clear guidance on sizing, the COZY KISS Dog Stairs offer a calm, practical option for pets and their families who want safer access to elevated spots. While results vary by pet, the curved design, durable foam, and easy care routine make this a compelling choice for everyday use.
Q: Is the COZY KISS Dog Stairs suitable for high beds?
A: Yes. It features a 22.6-inch height and five steps, ideal for small to medium dogs.
Q: How do I clean and maintain the stairs?
A: Remove the cover and machine wash; do not wash the inner foam; wipe surfaces as needed.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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