Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
COZY KISS design blends comfort with practicality in a compact, curved four step ladder. Sized for small and medium dogs, this ramp helps pets access sofas, beds, or chairs with a gentle incline that feels natural to them. Standing at 19.7 inches high, the unit offers a stable reach without dominating the room, making everyday moments like napping on the couch or snuggling onto a bed a touch easier for both pet and owner.
The core is built from 30D high density foam that delivers substantial support while remaining light and portable. The surface is wrapped in corduroy fabric, which adds a tactile grip and a soft touch under paws. The result is a comforting ascent that can encourage pets to make independent hops when needed, while keeping joints cushioned during transitions from floor to furniture.
The outer cover is removable and machine washable, so it can handle daily living and occasional messes with minimal fuss. A TPU waterproof layer inside helps guard against leaks, while the bottom layer uses non slip nylon to minimize movement and maintain stability on smooth floors. A back carrying handle adds convenience for moving the stairs between rooms or indoors and outdoors.
Important notes about materials and setup help you plan with confidence. The inner foam is not washable, and the unit is designed to lean against the edge of furniture for added support. Due to vacuum compression in packaging, expect wrinkles and a 24 to 48 hour period for the stairs to regain their original shape after unboxing. If the stairs arrive wrinkled, a light iron can help flatten the fabric and restore a smooth surface.
Real life moments where these stairs shine include a waking pup easing onto a sofa after a nap, a senior cat or dog gaining confidence with the gentle climb, and busy homes where every little routine can feel a bit smoother. While not a medical device or treatment, many pet parents appreciate the option to foster independent access and reduce the effort required to jump from floor to furniture.
Q: Is this suitable for large or senior dogs?
A: This model targets small and medium dogs; larger or very old dogs may need a bigger setup.
Q: How do I clean and maintain the stairs?
A: Remove the outer cover and machine wash; wipe the foam and avoid washing the foam itself.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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