Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
Designed as a curved, four-step ramp, this COZY KISS stair unit stands 19.7 inches tall and offers a compact footprint that fits beside most sofas, couches, or beds. The design prioritizes gentle entry and stable footing, making it a practical option for small and medium dogs, and even cats that prefer a softer ascent. After packaging, you may notice wrinkles or a slight vacuum-induced shape; these typically relax within 24 to 48 hours, and a light iron can help if you want the surface to sit flat again.
The stairs are designed with practical care in mind. The bottom features a non-slip nylon base to minimize movement, while the sides use wear-resistant cotton and linen to stand up to claws. A back handle makes transporting the unit between rooms easier, so your pet can learn to use it wherever they rest.
Note that the foam interior should not be exposed to water, and 24 to 48 hours of rest after unpacking helps the stairs regain their intended shape. The product is described as not suitable for large or older dogs, and it comes with guidance on which layer count matches chairs, sofas, beds, or high beds and cars.
With a 4-layer configuration, the stairs are well-suited for standard sofas or beds, offering a stable entry for everyday routines. For chairs or smaller seating, a 2-layer setup may suffice. The 5-layer option is intended for higher beds or car seats, providing a gradual ascent where space allows. This structure invites pets to participate in daily routines like cuddling on the couch or waking up next to you, without forcing abrupt jumps.
While results can vary, many pet guardians find that the COZY KISS dog stairs offer a helpful pathway that can reduce the effort pets expend to reach their favorite perches. It is a supportive accessory, not a guarantee, and choosing the right height and layer count will depend on your furniture and your pet’s size.
Q: What size configuration is included and how do I choose?
A: This model supports 2 to 5 layers: 2 for chairs, 3 for sofas, 4 for beds, 5 for high beds or cars. Choose by furniture height.
Q: Are the cover and foam washable?
A: Yes, the outer cover is machine washable; the foam core should not be washed to maintain shape.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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