Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
Designed for everyday life with pets, these five step stairs blend soft cushioning with practical stability. The wide footprint and curved ramp invite paws and noses to follow a gentle climb, making high beds, couches, and even car seats more reachable for a variety of dogs and cats. With a 19.7 inch width, the unit provides ample space for larger breeds, while remaining compact enough for smaller spaces. The finish combines a plush feel with durability, so your furry friend can approach confidently, step by step, and settle in comfortably on top.
Consider this setup if you share your home with active puppies, senior pets, or dogs with mobility needs who still enjoy nightly bed cuddles. It also works well for multi-pet households where more space supports safe, independent access to elevated spots.
The steps are built with 30D high density foam for steady support and a soft, responsive feel. The non-slip bottom helps minimize movement, so pets feel secure as they climb. A back handle makes transport simple for your convenience, whether you’re moving it from bedroom to living room or storing it between uses.
The outer cover is removable and machine washable, making it easy to keep clean after daily wear or pet messes. The inner foam is light and not washable, and the product is designed to bounce back after unpacking. If wrinkles appear after opening, an iron on a low setting can help flatten the cover to fit the foam more smoothly.
Choose a configuration based on the height of your furniture. The model notes that 2 layers suit chairs, 3 layers suit sofas, 4 layers suit beds, and 5 layers support very high beds or car access. Always verify that the stairs fit your space before use.
Note: Vacuum compression may cause wrinkles right after unboxing and typically resolves within 24 to 48 hours as the product returns to shape.
Q: Is this extra wide dog stairs suitable for large dogs?
A: Yes. The 19.7in width and 5-step design support larger dogs; measure your pet against the stairs before purchase.
Q: How do I clean and maintain the stairs?
A: The outer cover is removable and machine washable; the inner foam should not be washed.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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