Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
Keep your DIANU stainless steel cat fountain delivering fresh, clean water with this 12-pack of replacement carbon filters and a pre-filter sponge. Specifically designed for the 3.2L/108oz model, these components fit securely and work together to support a steady flow of good-tasting water for your pet.
The replacement filters combine activated carbon with ion-exchange resin to help reduce odors, soften water, and enhance taste. The included pre-filter sponge captures pet hair, dirt, and food particles before they reach the pump, helping maintain water clarity.
For the best results, soak the new filter in clean water for 5 minutes, then rinse for 30 seconds before installing.
Replace the filter and sponge regularly—about every 1 to 2 weeks depending on how often your fountain runs and how many pets share it. This cadence helps maintain flow and cleanliness across use.
These parts are a perfect match for the Dianu fountain, built around a certified patent (US D1,053,306 S). The 12-pack format supports routine replacements without guessing, making upkeep easier for busy households.
12 carbon filters and a compatible pre-filter sponge deliver ongoing filtration for the DIANU 3.2L stainless steel fountain. You’ll notice the potential benefits in water that looks and tastes fresher to drink.
Q: Will these filters fit other brands or models?
A: These replacements are designed for the DIANU stainless steel cat fountain and patent, not guaranteed to fit other brands.
Q: How often should I replace the filters and sponge?
A: Typically every 1–2 weeks, depending on use and number of pets sharing the fountain.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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