Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
DNA MY DOG offers a non invasive allergy test designed for dogs with itchy or sensitive skin and tummies. The process starts with a simple cheek swab that you can perform at home, followed by placing the sample in a stabilizing tube and mailing it back in a prepaid envelope. The test is safe for dogs over one year old and is designed to fit into a busy family routine without added stress for your pet.
Designed for clarity and ease, the test blends advanced science with straightforward guidance. You get a comprehensive view of potential triggers and practical steps you can take to support your dog’s comfort. Consider these notable benefits as you plan care and daily routines.
Results are designed to be timely and actionable. In many cases you can expect insights within a few weeks, helping you move from uncertainty to informed decisions about diet and environment.
The scan includes more than 120 common allergens, spanning both foods and environmental factors. This breadth helps identify sensitivities you might not expect and supports tailored management strategies. Alongside the findings, you receive customized food recommendations aimed at promoting your dog’s well being.
Beyond the science, you’ll find practical guidance for home life. The test emphasizes realistic steps to minimize exposure and improve daily comfort, without promising a guaranteed outcome. The result is a clearer pathway to better days for your dog.
Using ELISA based biochemistry, the test detects glycoproteins in your dog’s sample to deliver detailed insights. DNA MY DOG has supported pet owners and veterinarians since 2008, and a team dedicated to customer service helps ensure a smooth experience from start to finish.
Many guardians use the findings to inform dietary changes, adjust environmental factors, and monitor how their dog responds to new routines. While individual results vary, the information is intended to empower you to explore practical, science guided options for managing discomfort and supporting quality of life.
Q: What allergens does the DNA MY DOG test evaluate?
A: The test analyzes over 120 common food and environmental allergens to identify potential sensitivities.
Q: How long does it take to receive results after sending the sample?
A: Most customers receive their online report within three weeks of submission.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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