Trusted Pet Store Canada
Fast Shipping Canada




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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
EHEIM Substrat Pro is crafted from highly porous, artificial sintered glass, delivering an open structure that encourages water to pass through gently while creating ample surface area for beneficial life in your filter. The result is a filtration media that blends into the rhythm of daily tank care, helping you maintain a clean and balanced aquatic environment without constant maintenance handoffs.
In real-world tanks, Substrat Pro helps create a stable filtration core that supports clear water and reliable flow. It’s a practical option for hobbyists who value a maintenance rhythm that aligns with their routine, rather than a fixed schedule. The 2-liter package provides enough media to cover a range of standard filter configurations, and the glass material adds a tangible sense of durability and consistency to your filtration setup.
Beyond its porosity and surface area, this media’s design aims to optimize water throughflow within the filter housing. The combination of open structure and robust surface area can foster beneficial colony establishment while enabling you to plan maintenance around your preferences rather than reactive care. Always follow your specific tank needs and filtration guidance when integrating new media into your system.
Q: What are EHEIM Substrat Pro media made from?
A: Sintered glass with high porosity and large surface area supports filtration.
Q: How often should Substrat Pro be rinsed or replaced?
A: Rinse lightly with aquarium water every 1–3 months; replace every 3–6 months.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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