Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
The EHEYCIGA dog stairs are designed to bridge the gap between floor level and your bed, sofa, or other elevated surfaces. Sized for comfort and crafted for stability, these stairs offer a measured climb for small and medium dogs and even adaptable use for curious cats. The 18-inch height and 4-step configuration provide a gentle ascent that can fit neatly beside most furniture in busy homes.
Each step rests on a 30D high-density foam core paired with an eco-friendly support board, delivering a sturdy, balanced feel as your pet climbs. A non-slip base helps stabilize the unit on smooth floors, reducing wobble and helping you keep pace with your pet’s daily routine.
When not used as stairs, the unit folds into a compact bed for your pup to snuggle into after playtime. The cover is removable and washable, making cleanup quick and straightforward after adventures, meals, or weather-related messes.
After unboxing, give the foam 24–48 hours to fully expand before first use. The inner foam is not washable, but the removable cover can be cleaned by hand or machine wash, helping you keep the stairs looking fresh in daily life.
Pets may find it easier to navigate stairs with padded, even steps, while you enjoy a tidier room thanks to the foldable design. The setup is lightweight enough for quick relocation, yet sturdy enough to support small and medium dogs and even cats during climbs.
Q: What bed heights do these stairs fit?
A: The 3-step fits up to 18 inches, the 4-step up to 23 inches, and the 5-step up to 27 inches; choose based on your bed height.
Q: Is the cover washable?
A: Yes, the cover is removable and machine-washable; the inner foam is not washable.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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