Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
Designed to sit neatly against the edge of a bed or sofa, these 20\" H stairs help small and medium dogs (and even curious cats) reach elevated surfaces with less effort and more confidence. The frame pairs a 30D high-density foam core with an eco-friendly support board, delivering a stable, balanced climb that feels solid under pets of varying weights and temperaments.
Choose your height: the stairs are available in 3, 4, and 5-step configurations. If your furniture reaches up to 18 inches, the 3-step model is ideal; for beds up to 23 inches, the 4-step version offers a comfortable incline; when your bed sits around 27 inches, the 5-step setup gives more steps to ascend gradually. The 4-step variant is described as a versatile middle-ground for medium-height beds and everyday use.
The design emphasizes safety and ease of use. The steps are extra wide to support stable footing, while the base is built to stay put on indoor flooring. When not in use, the unit folds into a compact form that can double as a cozy bed for a small puppy, turning a training aid into a resting spot.
Note: The product is presented as a non-slip balanced indoor ramp. It folds flat for storage and can convert into a basic bed for a small puppy, offering practical versatility for multi-pet households.
Q: What height options are available for the EHEYCIGA dog stairs?
A: 3-step, 4-step, and 5-step variants fit beds of 18, 23, and 27 inches high.
Q: How do I care for and maintain the stairs?
A: Cover is removable and machine-washable; inner foam is not washable. Allow 24-48 hours for foam expansion.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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