Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
The EliteField 3-door folding soft dog crate is designed for dogs who value a safe, cozy space at home, on the road, or during outdoor adventures. It pairs a sturdy steel frame with a water‑resistant fabric cover that’s simple to wipe clean and easy to wash. With mesh doors on the top, front, and side, your furry companion enjoys plenty of light and fresh air while you benefit from quick access from multiple angles.
Inside, a removable fleece bed adds a touch of softness for settling in, while a free carrying bag makes transport a breeze. When it’s time to pack up or store, the crate folds down to a slim 3 inches in height, enabling compact storage and trouble-free travel. A 2-year warranty provides reassurance about the crate’s build and durability.
The fabric is water‑resistant and built to handle daily use, while the removable components make cleaning straightforward after adventures, car trips, or indoor downtime. This crate is designed to be lightweight yet resilient, so it travels well from living room to campsite or hotel room without sacrificing your dog’s sense of security.
For the best fit, measure your dog’s length and height before selecting a crate size. The 20-inch model here is well-suited for many medium-sized dogs and growing puppies seeking a snug, protected space. If you’re unsure about size, refer to your dog’s typical standing height plus some clearance to stand and turn around comfortably. Approximately 90% of returns in similar products stem from incorrect sizing, so a quick measurement check can save you time and hassle.
EliteField backs this crate with a 2-year warranty and a customer satisfaction guarantee, plus a quality and money-back guarantee, giving you dependable support should you need it.
Q: Is there a warranty for the EliteField 3-Door Soft Crate?
A: Yes. It includes a 2-year warranty along with a quality and money-back guarantee.
Q: What size options are available for this crate?
A: The 20-inch model measures 20 x 14 x 14 inches; other sizes are offered in the EliteField range.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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