Trusted Pet Store Canada
Fast Shipping Canada




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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
Keep tabs on your dog with a collar that blends precise tracking, thoughtful health insights, and everyday practicality. The Fi Series 3+ builds on Fi's GPS technology to deliver real-time location across the country via the Fi app, helping you stay connected during daily walks, weekend getaways, and those curious backyard explorations. The design prioritizes comfort and reliability, so your dog can wear it with ease while you gain peace of mind.
With next-gen GPS accuracy, you gain a clearer view of where your dog is now and where they’re headed next. The compact unit is built to endure busy days, rain, and low-light moments thanks to its waterproof construction and LED visibility. And because every pet family is different, Fi keeps things simple with a six-month membership included, so you can start tracking and organizing data without extra onboarding friction.
The AI-powered monitoring translates daily rhythms into actionable signals without medical claims. You’ll see patterns in activity and rest, plus indicators like barking, licking, scratching, eating, and drinking—useful context for conversations with your veterinarian or trainer, and to tailor your dog’s routine.
Stored data lives in the Fi app, so you can review trends over days, weeks, or months and compare them to vaccines, training milestones, or changes in schedule. The combination of location data and behavior insights helps you plan safer walks, schedule vet visits, and notice subtle shifts that might matter to your dog’s well-being—while keeping expectations grounded in your own dog’s pace and needs.
The included 6-month membership means you can start recording data, testing alerts, and organizing records without delay. This setup supports ongoing awareness of your dog’s routines, while keeping expectations realistic and centered on your dog’s comfort and safety.
Q: What does the 6-month membership include?
A: The 6-month membership includes full Fi app access, real-time GPS tracking, health and behavior monitoring, escape alerts, and cloud storage for vet records and documents.
Q: Is Fi Series 3+ compatible with Apple Watch?
A: Yes, you can view live location and activity directly on your Apple Watch and iPhone.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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