Trusted Pet Store Canada
Fast Shipping Canada
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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
The Fi Series 3+ is designed for everyday life with dogs, combining a comfortable pink collar with advanced tracking and insights. Light on the neck but heavy on data, it offers real-time location, activity overview, and a suite of practical features to help you stay connected with your canine companion. The collar is built for wet weather and outdoor adventures, with a visible LED for low-light situations and a design that fits small dogs like X-Small breeds.
Enjoy stronger, more reliable location data with 2x improved GPS performance versus earlier Fi devices. The system tracks your dog nationwide with no range limits through the Fi app, so you can check location and movements from anywhere. The experience is designed to feel seamless whether you’re at home, running errands, or exploring new trails.
Custom virtual fences in the Fi app let you set safe zones and receive immediate notifications if your dog crosses the boundary. If your dog does roam outside the fence, you’ll get alerts every few seconds, helping you respond promptly and calmly.
The Series 3+ is designed to detect daily patterns across activity, rest, barking, licking, scratching, eating, and drinking. You can review a consolidated snapshot of your dog’s well-being directly in the Fi app, enabling you to notice shifts in routine that may merit further attention. This overview is meant to support informed care, not to diagnose.
View live location and activity from your Apple Watch, with full iPhone and Android compatibility. The built-in AI Companion can answer questions and offer care tips from your smartphone, while the Fi app provides reminders for vet visits, vaccines, and more through proactive alerts.
Keep essential health documents in one place. Add vet receipts, pet insurance, vaccine records, training certificates, and other important health documents in the Fi app to help organize, summarize, and store the data—all in one convenient location.
With the Fi Series 3+ you gain a robust toolkit designed for everyday use, from everyday walks to more involved adventures. The features are presented as possibilities to help you stay informed and prepared, without promising guaranteed outcomes. The included six-month membership enhances access to the Fi app’s tracking and history features, supporting ongoing insights into your dog’s routine.
Q: What is included with the Fi Series 3+ purchase?
A: The collar with GPS tracker plus a 6-month Fi membership and access to health, behavior, and location data in the Fi app.
Q: Is the Fi Series 3+ compatible with Apple Watch and mobile devices?
A: Yes—Apple Watch integration plus Android and iPhone compatibility lets you view live location and stats.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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