Trusted Pet Store Canada
Fast Shipping Canada




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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
Meet the Fi Series 3+ Smart Dog Tracker Collar—the next step in lightweight, real-time location awareness and life data for dogs. Built to deliver reliable nationwide tracking, it helps you stay connected with your dog’s daily rhythm and movements without the constraints of a traditional GPS device.
The Series 3+ features noticeably improved GPS performance, providing real-time location updates across the country with no fixed range. In practice, you can look up your dog's position in the Fi app as they explore parks, yards, or bustling neighborhoods—helping you decide when a gentle call back is appropriate instead of waiting for a lost-pet scenario.
The collar uses AI-powered tracking to surface daily rhythms like activity, rest, barking, licking, scratching, eating, and drinking. This isn’t medical advice, but it provides a clearer snapshot of your dog’s behavior and well-being when you review data in the Fi app.
Designed for Apple Watch users and compatible with both iPhone and Android devices, you can check live location, view activity, and manage Lost Mode from your wrist. The built-in AI Companion also offers smart reminders for vet visits, vaccines, and care tips via the Fi app.
Store vet receipts, vaccine records, training certificates, and other health documents in one place. This feature can simplify sharing information with a vet or caregiver and keeps important files accessible when you need them.
The Fi Series 3+ is designed for daily adventures with waterproof construction and a bright LED for night visibility, ensuring you can locate your dog in dim conditions. It also ships with a six-month membership to get you started, so you can explore the ecosystem without delay.
All of these features come with a focus on practical usefulness and user control. The data provided is intended to support routine decisions and peace of mind, not to replace professional advice or guarantee outcomes.
Q: Is the 6-month membership included with the Fi Series 3+?
A: Yes. The package includes a 6-month Fi membership for GPS tracking, behavior insights, and app features.
Q: Is Fi Series 3+ waterproof and Apple Watch compatible?
A: Yes. It’s waterproof and works with Apple Watch, plus Android and iPhone compatibility.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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