Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
Meet the FluentPet Speak Up Get Started Kit, a complete system designed to translate a pet’s moment-to-moment wants into a shared language. With six recordable buttons, three beige HexTile mats, and a sticker set, this kit is built for quick setup and immediate use. The upward-facing sound is designed to be clear and audible in typical home environments, helping your pet’s attempts to communicate feel more natural to both pet and owner.
These components work together to create a tactile, audible, and expandable language for your dog or cat. You can record a thoughtful word or phrase for everyday needs and joys, then arrange the buttons on the HexTiles by category to help your pet associate words more quickly. A helpful step-by-step video is available to guide you through setup and your first learning steps, making the process approachable even for first-time button users.
Record the exact words you want your pet to learn, from water to play. Arrange the buttons on the HexTiles by category to help your pet form fast associations and respond more reliably in real life. The setup supports a flexible learning journey, so you can adjust the vocabulary as your pet grows and your routines evolve.
Each button requires just 0.5 pounds of pressure, making it accessible for small dogs and cats of all ages. The compact 1.9 inch diameter and 1.1 inch height fit paws of many shapes, and preinstalled batteries mean you can start training the moment you open the box. The understated beige HexTiles blend with most home interiors while keeping the setup tidy.
The HexTile system is space-conscious and expandable. Each tile holds multiple buttons while taking up minimal room in your home. As your pet learns new words, simply add more buttons to expand the vocabulary and keep training fresh without rearranging your entire setup.
Access step-by-step educational resources and connect with a global community of trainers and pet owners. You’ll find tips, proven methods, and real-life success stories to inspire your learning journey without promising guaranteed outcomes.
Keep the buttons clean and dry, replace batteries when needed, and wipe the surface with a damp cloth as part of a regular upkeep routine. No extra tools are required to maintain the system.
FluentPet products make a friendly, meaningful gift that sparks interaction during gatherings and celebrations. It offers a distinctive way to support shared moments and ongoing learning with a dog or cat you cherish, making conversations during holidays feel especially memorable.
Q: What is included in the FluentPet Speak Up Get Started Kit?
A: Six recordable buttons, three beige HexTiles, 35 stickers, pre-installed batteries, plus access to learning resources.
Q: How can the kit help my dog or cat communicate?
A: Pets press buttons to request needs or activities; customizable words support growing vocabulary and routine communication.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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Welcome to Petiva. The terms “we”, “us”, and “our” refer to ROCKET ONLINE STORE INC., the company operating the Petiva online store and website (the “Services”).
Petiva is powered by Shopify, which enables us to provide our products and services to you.
These Terms of Service (“Terms”) govern your access to and use of our Services. Please read them carefully, as they include important information about your rights, responsibilities, and legal limitations.
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ROCKET ONLINE STORE INC.
133 Weber Street North, Suite 327
Waterloo, Ontario, N2J 3G9
Canada
Email: info@petiva.com