Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
The FluentPet Speak Up! Key Vocab Kit enhances daily communication between you and your pet. This complete set includes 12 premium recordable buttons, 6 HexTile mats, 35 customizable stickers, and pre-installed batteries, so you can start right away. The system delivers upward-facing sound for clear playback, helping words land with your pet during routine moments at home, during mealtime, or before bedtime.
Record the exact words or phrases you want your dog or cat to learn, from quick needs like water to playful cues. Arrange buttons on the HexTiles by category to help your pet associate words faster and respond with confidence. If you’re new to this approach, a step-by-step video is available to guide setup and your learning journey.
Each button requires as little as 0.5 pounds of pressure, making them accessible to small dogs and cats of all ages. The compact 1.9 inch diameter and 1.1 inch height fit paws of all sizes, and the pre-installed batteries mean you can begin training immediately. The HexTile design is structured to hold up to six buttons per tile, keeping a tidy footprint as your pet’s vocabulary expands.
As your pet masters new words, you can add more buttons to the HexTiles to create a continuously growing communication system that evolves with your companion.
Access step-by-step education resources and join a global network of trainers and pet owners. You’ll find expert tips, proven methods, and real-life success stories that illustrate how FluentPet helps clear, effective communication. Thoughtful for holidays or gifts, FluentPet products spark interactive play and meaningful bonding during gatherings.
Q: What’s included in the FluentPet Speak Up! kit?
A: The kit includes 12 recordable buttons, 6 HexTile mats, 35 stickers, and pre-installed batteries.
Q: Can the vocabulary grow with my pet?
A: Yes. You can add more buttons to the HexTiles as your pet learns, expanding the vocabulary over time.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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