Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
The Heather's Heroes Sidekick combines a dog headcollar with a leash to offer a controlled, calm walking experience. The turquoise strap sits softly along the nose, providing a balanced alternative to traditional collars while you work through everyday training moments with your dog.
In busy neighborhoods, at the park, or during vet visits, the Sidekick offers an approachable way to guide your dog’s behavior. The soft rope provides a reassuring, familiar touch that can accompany you through common triggers like doorways, other dogs, or passing traffic.
Begin with short, positive sessions and simple cues. Pair the Sidekick with treats and praise to reinforce calm walking. Move from quiet environments to busier settings as your dog grows more responsive to cues.
Owners often experience smoother co-walking, fewer pulls, and a stronger sense of communication with their dog during routine outings. Results vary by dog, consistency, and training time.
Note: This product is a training aid and not a medical device. Behaviour changes depend on consistency and individual dog temperament.
The Sidekick is built for daily use with durable materials and a soft edge that rests gently on the nose. It’s designed for easy cleaning and quick adjustments between walks, so you can keep training momentum without interruption.
Available in regular 3/8 inch for a comfortable fit on many breeds, with sizing guidance to help you choose the right setup. The package typically includes the Sidekick headcollar, leash, and a quick-start guide to help you begin with confidence.
Q: How does the Sidekick help with leash reactivity?
A: It uses gentle nose pressure and guided leash cues to promote calmer, more predictable walks.
Q: Is the Sidekick suitable for different dog temperaments?
A: Yes, it's designed for a range of temperaments and can support behavior learning in many dogs.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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