Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
Experience a premium training collar built for confident control and reliable performance. The Herm Sprenger Stainless Steel Prong Collar pairs a secure Click Lock buckle, a 360-degree swivel D-ring, and a U.S. produced Biothane insert to deliver a balanced blend of stability and ease during everyday training or walks. Crafted with German engineering and finished with a Biothane insert, this collar aims to support clear communication with your dog while maintaining comfort and safety.
Real-world use suggestions: use the Click Lock to slip the collar on without pulling, and rely on the snug placement under the dog’s ears and jawline for better control during training. The swivel keeps the leash from tangling on lively strolls, while the Biothane insert helps maintain a stable buckle connection as your dog moves. These elements collectively support training communication, rather than guaranteeing a specific outcome.
Consult the size guide to select the correct neck measurement. For warranty questions or product details, please contact the seller via your ORDERS page. Do not contact Herm Sprenger directly for support.
Q: How should I size this Herm Sprenger collar?
A: Size by neck measurement (not overall length); adjust by adding or removing pronged links for a snug fit.
Q: What benefits do the Click Lock buckle and Biothane insert offer?
A: Click Lock enables easy on/off without pulling over the head; Biothane insert stabilizes the buckle-prong interface for secure use.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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