Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
Meet an oversized fetch companion built for lively outdoor sessions. The HETOO 9.5-inch pink ball blends a bold, high-visibility color with a durable, multi-layer construction designed to stand up to enthusiastic chases. While it’s big and engaging, it’s intended for supervised play and is not guaranteed to be indestructible.
The ball features a natural rubber core, a thick cotton yarn layer, and a soft felt cover. This combination aims to be non-toxic and gentle on your dog’s teeth, offering a comfortable chew-free surface during active games. Always supervise use and retire the toy if it shows significant wear.
Fetch, toss, and retrieve with this large ball to stimulate your dog’s natural chasing instincts. Regular play can provide engaging activity, helping your dog burn energy and stay mentally engaged during outdoor adventures.
The 9.5-inch diameter and vivid pink color make the ball easy to spot in grass, parks, or sandy beaches, helping you keep up with your pup’s movements during busy sessions.
Use this ball for training drills, games, or as a festive gift for dog lovers. Its large size and lively color make it a playful prop for celebrations and holidays, offering a simple way to add variety to outdoor play.
Designed for multiple settings—backyards, parks, pools, and beaches—the ball rebounds and floats, enabling enjoyable play on land and water. The bright color aids quick location during diverse outdoor adventures.
Includes a pump and two needles for quick inflation. Always supervise during play and inspect the toy for wear. If quality concerns arise, we offer replacement options to help you find a good fit for your dog’s playtime.
Q: Is the HETOO 9.5 inch dog tennis ball safe for all breeds?
A: Yes, it uses a natural rubber core with non-toxic materials and is for supervised play; not indestructible.
Q: Does this ball float and work for water play?
A: Yes, it floats and rebounds, suitable for land and water retrieves in various outdoor settings.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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