Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
Meet the Heybly Cat Tree, a versatile indoor playground designed for curious cats and their people. This light gray cat condo blends comfort with climbing flair, offering a large resting platform, a spacious soft basket, and a private bed cave with a hidden space. Six sisal-covered scratching posts tempt scratching and stretching, helping to satisfy natural instincts while protecting your furniture. Built with thoughtful engineering, it balances play, rest, and privacy in a compact footprint suitable for apartments and larger homes alike.
The combination of a spacious bed cave, warm resting surfaces, and tactile scratching posts invites daily rituals—naps, grooming, and interactive play—while remaining gentle on your home environment. The light gray finish complements most decors and makes the unit a natural focal point for indoor cat life.
Beyond rest and privacy, the dangling ball on the structure adds a touch of interactive entertainment that’s easy to engage with during brief play sessions. The design supports a calm mid-air stretch and offers a sense of exploration from a safe, elevated vantage point.
Setup is guided by a clear manual, with perfectly fitting parts and straightforward steps so you can assemble without hassle. Heybly stands behind its products with responsive after-sales options for fast part replacement or repair when needed, helping you keep the cat tree in top shape over time.
Q: What materials are used in the Heybly Cat Tree?
A: Sturdy base, particleboard posts, soft fabrics, and plush resting surfaces offer comfort and durability.
Q: Is assembly easy and is after-sales support available?
A: Yes—clear manual, simple parts, quick setup, with responsive after-sales replacements and repairs.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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