Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
The HiCaptain Weatherproof Outdoor Insulated Cat House is designed as a two-storey refuge for feral and multi-cat households. Its double-layer plastic shell creates an air gap that acts as a natural barrier to temperature changes, helping the interior feel cozier in cool weather and less stuffy when the sun climbs. The result is a shelter that balances warmth and airflow without relying on external power or complicated setup.
Inside the shelter, the internal space measures a generous 33.8 inches by 21.5 inches by 21 inches, with a balcony that invites lounging and supervised exploration. The elevated base keeps the living area away from damp ground, contributing to a drier space during wet seasons or after rainfall.
Designed for outdoor use, this model pairs a PVC curtain with an acrylic window to shield occupants from wind, rain, and cold drafts while still letting light filter in. The combination of insulation, weather-resistant materials, and the raised platform helps maintain a more comfortable microclimate for your cats, regardless of the weather outside.
Assembly is quick and tool-free thanks to snap-together components and pre-drilled holes. Lightweight parts and clear instructions mean you can set up the shelter without special tools or extra time, making it a practical option for busy households.
The two-storey layout with a balcony offers extra space for several cats to share without crowding. An escape door provides a quick exit if a cat feels uneasy, while the dual-entry design improves ventilation and reduces stress during busy periods. For outdoor use, the elevated, sheltered design can help reduce exposure to predators and damp ground.
Q: Is this cat house suitable for multiple cats?
A: Yes. The two-storey design and roomy interior are ideal for sharing among several cats, with ventilation and an escape option for safety.
Q: How easy is it to assemble?
A: It uses snap-together parts with pre-drilled holes and requires no tools, making setup fast and straightforward.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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