Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
Meet HICC PET Eyes Wipes, a 100-piece set designed for quick, gentle care around your pet’s eyes. Each wipe is 3 inches in diameter and crafted to help remove dried mucus secretions, discharge, crust, tear stains, and even saliva stains. The wipes come ready to use, making it easier to maintain a calm grooming routine at home or on the go. While designed to support eye comfort, these wipes offer a practical solution for busy pet parents who want a clean, refreshed look for their companion’s eye area.
Key ingredients work together to cleanse and soothe without harsh additives. Fermented Coconut Oil provides a mild cleansing base, while Vitamin C and Vitamin B5 support moisture and brightness around the eye area. Hyaluronic Acid helps retain hydration, Aloe Vera adds a gentle touch, Avocado Extract nourishes delicate skin, and Dead Sea Salt rounds out the formula with mineral-rich cleansing power. This blend aims to clean effectively while leaving the surrounding skin soft and comfortable. The formulation is described as free of alcohol, optical brighteners, and dyes, and is intended to be lick-safe for peace of mind.
The wipes are made from soft, 100% biodegradable plant fiber with a pearl cotton texture. They are larger, thicker, and more moist for easy handling, which can help reduce friction during cleansing and minimize pulling on the fur. The design supports a gentle touch around sensitive eye areas and around the wrinkles that many dogs and cats have. In addition to improving cleaning power, the moist texture helps lift residue more efficiently, potentially reducing the need for repeated passes.
Designed for everyday use across a range of pets, this multi-purpose wipe duo supports cleansing, moisturizing, and brightening around the eyes. It can be a helpful addition to grooming routines for white-coated dogs, puppies, cats, kittens, and even rabbits. While results can vary by pet, many households find daily or as-needed use to be a convenient way to address eye area concerns without stressing their animal during care.
To get the best experience, store the wipes in a cool, dry place and reseal after each use. This product is intended for external use around the eyes, face, and wrinkle areas, and should not be forced into the eyeball. Always observe your pet’s comfort during cleaning and consult a veterinarian if you notice any unusual irritation.
Q: Are HICC PET Eyes Wipes safe for puppies and all breeds?
A: Yes, they are hypoallergenic and alcohol-free, designed for safe use on dogs and cats, including puppies.
Q: What areas can I use these wipes on?
A: Gently wipe around the eyes, face and wrinkles to remove discharge and brighten surrounding skin.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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Welcome to Petiva. The terms “we”, “us”, and “our” refer to ROCKET ONLINE STORE INC., the company operating the Petiva online store and website (the “Services”).
Petiva is powered by Shopify, which enables us to provide our products and services to you.
These Terms of Service (“Terms”) govern your access to and use of our Services. Please read them carefully, as they include important information about your rights, responsibilities, and legal limitations.
By visiting, browsing, or making a purchase through our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you may not use our Services.
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Petiva offers pet-related products intended for everyday pet care and use. We make reasonable efforts to display products accurately, however product appearance may vary depending on your device or screen settings.
We do not guarantee that product descriptions, images, or other content will always be accurate, complete, or current. We reserve the right to modify or discontinue products at any time without notice.
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Orders are considered accepted only after payment has been successfully processed. Once an order is accepted, changes or cancellations may not be possible.
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Risk of loss passes to you once the order is handed over to the carrier.
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We may update these Terms from time to time. Continued use of the Services constitutes acceptance of any changes.
ROCKET ONLINE STORE INC.
133 Weber Street North, Suite 327
Waterloo, Ontario, N2J 3G9
Canada
Email: info@petiva.com