Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
The Hikiko Martingale Collar is designed for dogs that pull, twist, or slip out of ordinary collars. Its Martingale design provides a gentle tightening loop to reduce escape risks while maintaining comfortable control during daily wear. Recommended by vets and trainers, it blends dependable construction with a touch of color for everyday use.
Crafted from soft nylon and reinforced with sturdy hardware, this collar is built to stand up to regular adventures—whether you’re navigating a busy sidewalk or enjoying a quiet trail. When your dog isn’t pulling, the collar sits comfortably loose, helping minimize friction and distraction during calm moments. A reflective strip boosts visibility in low light, so you can keep an eye on your dog during dusk strolls or early morning jogs. The quick-release buckle offers rapid removal in an emergency, though the collar is intended to be used with a leash and not left unattended or worn indoors.
Accurate sizing matters. Leave two fingers’ width between the collar and your dog’s neck to ensure comfort and control. The collar should slip over the head, and a properly fitted collar won’t leave space for chewing or accidental escape. Use the provided size chart to choose the best size for your dog’s measurements.
For ongoing performance, routinely check the hardware and stitching. If you notice any quality issues, Hikiko stands ready to address them to keep your pet’s daily routine smooth and enjoyable.
Q: What is a Martingale dog collar and how does it work?
A: A Martingale collar uses a tightened loop to prevent slipping, offering gentle control for daily wear and training.
Q: How should I fit the Hikiko Martingale collar?
A: Size so two fingers fit between neck and collar; the collar should slip over the head with a snug, comfortable fit.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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