Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
Meet the HotLive Dog Food Mat, a thoughtfully designed feeding companion built for homes that juggle busy schedules and energetic pets. Its surface is engineered to be highly absorbent, drawing in every drop from water bowls and food dishes while catching drips from your pet’s chin. The PU-finished top layer helps hide moisture and common stains, so the mat maintains a neat appearance even after lively mealtimes. This isn’t just a placemat; it’s a practical zone that supports cleaner floors and calmer feeding rituals.
With ample space to accommodate two bowls, the mat works well for households with two pets or a larger single station. It’s also a practical base under automatic feeders or raised feeders, helping to stabilize bowls and reduce movement. The material choice emphasizes broad pet acceptance and ease of use in everyday life.
In practical terms, this mat aims to support a cleaner, more organized feeding zone—whether you’re dealing with rainy paws, a spill-prone drinker, or a busy household with multiple pets. While it isn’t a guarantee of mess-free days, it offers a dependable setup that can contribute to a neater space and a smoother feeding routine.
Note: The mat is sized to fit standard setups and is designed to work well with dual bowls or a feeder arrangement. If you have questions about fit or care, a quick message to support will help you determine if this mat suits your needs.
Q: What size is the HotLive Dog Food Mat?
A: The mat is designed for 16x24 inches; verify exact size on the product page.
Q: How should I clean and maintain the mat?
A: Wipe or rinse, then air dry before returning to use for quick upkeep.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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