Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
Busy homes with messy drinkers and active feeders will appreciate a feeding mat designed to manage drips, spills, and paw-tastic chaos. The HotLive mat features a highly absorbent surface that captures water around bowls and even drips from a pet’s chin, helping keep floors drier between cleanups. The finish works to hide everyday spills like water, coffee, or milk, maintaining a tidy look without constant scrubbing.
Durability and stability join forces in this mat. A 100% non-slip rubber backing keeps bowls anchored during meals, while the waterproof underside protects floors from moisture transfer and reduces wear over time. When you’re ready to refresh, the surface wipes clean or rinses down easily, and the back lining can be wiped as well before air-drying to a near-new state.
Designed for both dogs and cats, the mat accommodates two bowls side by side, creating a clearly defined feeding zone that helps you manage two bowls without clutter. It’s versatile enough for use under automatic feeders or raised feeders and can serve as a complete feeding station for one pet with separate food and water bowls. The material carries a mild odor profile and tends to be well-received by many pets, offering a low-friction transition from old mats to HotLive.
Overall, the HotLive mat aims to blend practicality with a touch of style, offering a configurable, low-effort solution for busy households. It presents possibilities for cleaner feeding areas, easier maintenance, and a neater home environment without promising guaranteed outcomes.
Q: Is the HotLive Dog Food Mat easy to clean?
A: Yes. Wipe or rinse after meals; air dry and wipe the back lining as needed.
Q: Does this mat prevent spills from reaching the floor?
A: The non-slip backing and waterproof underside help contain drips and protect flooring.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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