Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
HQ4US 4LEGS offers a versatile potty solution designed for homes with larger dogs or limited space. The main unit is a large 34x23 inch plastic holder with a built-in drainage grate that helps separate disposable pee pads from the base. This setup aims to keep floors cleaner, simplify cleanup, and provide a contained potty area for indoors or on a balcony.
The system supports multiple size options to match your dog's weight and your space. The primary Large holder measures 34x23 inches and is best suited for dogs around 30 to 60 pounds. XL covers roughly 60 to 100 pounds, L covers 30 to 60 pounds, and M covers 10 to 30 pounds. Always measure your dog and the intended placement area, then consult the size chart before ordering to ensure a comfortable fit.
The drainage grate is designed to separate disposable pee pads from the grass-like base, promoting quicker absorbency and helping reduce lingering smells between cleanups. This setup can contribute to a tidier potty routine and simpler disposal of pads.
Introducing a new potty space takes patient training. If your dog hesitates, you can encourage exploration by leaving a small amount of urine on the pad to establish a familiar scent cue. Consistency and positive reinforcement often help with adjustment.
Use this tray as an indoor potty for apartments, a balcony setup for fresh air, or a space in a mudroom or laundry area. It is designed to accommodate larger breeds and can be part of a multi-room potty solution in homes with several pets or furry family members.
Q: What sizes are available for the HQ4US 4LEGS dog potty, and how do I choose?
A: Sizes include M, L, and XL; the 34x23 inch holder suits 30–60 lb dogs. Check the size chart and measure your space.
Q: How does the grate design help with cleanliness and odor?
A: The drainage grate separates pads from grass, enabling quicker absorbency and reducing lingering odors.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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