Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
ICF Otodine Dog Ear Cleaner Solution is built to meet high hygiene standards often found in veterinary settings. This water-based flush targets the ear canal to help clear wax, debris, and odor. It’s positioned as a trusted option for routines where simple wipes may not fully address deeper buildup.
Otodine is designed to flood the ear canal and loosen deeper buildup, with a buffering system that can soften greasy wax and lift surface debris. This approach supports a more thorough clean and complements ongoing ear care routines.
For pets displaying head shaking or scratching, a thorough rinse can help remove micro-irritants and trapped moisture that contribute to discomfort. Results vary by individual, but regular use as part of a broader care routine may align with calmer ear environments for some pets.
Otodine functions as a true ear wash rather than a surface cleaner. Massaging at the ear base helps churn debris from the deep vertical canal, flushing it away after application. It also targets dark debris that can indicate trapped buildup, creating a cleaner environment where irritation cannot thrive.
Practical tips for usage: fill the canal, massage until you hear a soft “squish,” then wipe away the excess with a cloth. This simple routine can support weekly maintenance or short bursts of daily care during episodes.
Otodine is suitable for dogs and cats, including breeds with floppy ears that tend to trap moisture. It serves as a versatile pre-step before other veterinary applications and as a general ear-cleaning option across a range of sizes and breeds.
Observe for any signs of irritation. If irritation occurs, discontinue use and consult a veterinarian. Otodine is presented as a flexible tool within a broader ear-care plan, rather than a guaranteed solution for all cases.
Q: Is Otodine safe for puppies and cats?
A: Yes. The water-based formula is gentle and suitable for puppies and kittens when used as directed.
Q: How do I use Otodine for best results?
A: Fill the canal, massage to loosen debris, then wipe away the excess; use as a pre-step before other treatments.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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