Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
The ICITYWALL Replacement Tray for Dog Crate introduces a galvanized bottom tray built to handle daily kennel life with reliability. Designed to be chew-proof and crack-proof, it offers a durable, lower-maintenance alternative to typical plastic pans while matching the crate footprint of 41x27.38x1. A rust-resistant coating helps keep fur, spills, and everyday grime from leaving stubborn stains behind, making routine cleanups simpler.
Metal construction delivers enduring strength and resistance to warping. The 10 mm hemmed edge creates a smooth, pet-safe border and adds reinforcement for long-term use. Together, these design choices translate to a tray that’s less likely to crack or bend, even with energetic dogs.
This replacement tray is designed for real-life kenneling. It is chew-proof and odor-free, with a surface that’s easier to wipe down after meals or water breaks. The emphasis on longevity means fewer replacements and steady crate upkeep over time.
In busy homes with multiple dogs, this tray provides a dependable bottom layer that can be swapped during crate cleaning. For travelers or facilities, the sturdy metal construction remains solid in varied environments, while thoughtful packaging helps protect the tray in transit.
Each tray ships with protective packaging to minimize transit damage. For best results, wipe down after use and avoid abrasive cleaners that could dull the coating. Regular checks help ensure the 10 mm edge stays smooth and the tray continues to fit the crate as intended.
Q: What is included with the ICITYWALL Replacement Tray for Dog Crate?
A: A galvanized tray with rust-resistant coating and a 10mm hemmed edge for safety and durability.
Q: How does this tray compare to plastic options?
A: It resists cracking in cold weather, avoids plastic fumes, and offers a sturdy metal alternative.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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