Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
In yards and open spaces, this tether system gives dogs room to roam while you relax and stay in sight. The upgraded rope uses glow-in-the-dark and reflective reinforced material to boost visibility at night, helping you spot your pup quickly in dim light.
One person can install in about five minutes. Anchor points between two trees, posts, or other sturdy supports are all you need. With a 50 foot reach, you can explore parks, gardens, forests, mountains, or your own backyard with confidence that your dog remains within reach.
All-season performance and weather resistance mean you can rely on this system in rain or shine. A lightweight 1.3 lb frame, plus a 360-degree swivel and a locked clasp, helps reduce tangling while your dog enjoys fresh air and sun.
In practice, imagine a late-summer park evening: your dog heads toward the shade with a gentle glow catching on the rope, while the reflective strands catch a passing beam. The combination of glow and reflection helps you keep an eye on your companion as they explore. The included hardware offers sturdy anchoring without the weight burden. The whole setup remains easy to carry and store, so you can bring it along on trips and keep your dog safe during outdoor adventures.
Think of a family camping trip where your dog roams a safe radius while you set up camp, or a backyard play session that blends freedom with reliable control. The design supports a wide range of spaces, from woodland trails to urban backyards, enabling your dog to enjoy fresh air while you monitor them from a comfortable distance.
Disassembly is simple as well. You can collapse the cable and pack it back into the included bag, keeping the components organized for next time. The kit is compact enough for storage in a car trunk or camping gear bag, making outdoor outings smoother.
Q: What’s included in the Jenico 50ft dog tie-out kit?
A: 50 ft dog runner cable, two steel belt buckles, and a 360-degree clip; leash is not included.
Q: How quickly can one person set this up outdoors?
A: Typically under five minutes to install between two anchor points such as trees or posts.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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Welcome to Petiva. The terms “we”, “us”, and “our” refer to ROCKET ONLINE STORE INC., the company operating the Petiva online store and website (the “Services”).
Petiva is powered by Shopify, which enables us to provide our products and services to you.
These Terms of Service (“Terms”) govern your access to and use of our Services. Please read them carefully, as they include important information about your rights, responsibilities, and legal limitations.
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ROCKET ONLINE STORE INC.
133 Weber Street North, Suite 327
Waterloo, Ontario, N2J 3G9
Canada
Email: info@petiva.com