Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
Produced in the United States by KADTC, this puzzle toy carries a U.S. patent and offers a turntable-inspired design that centers food rewards as your dog explores. The centralized dispensing system can hold up to 10.58 ounces of kibble or treats, providing a compact yet engaging feeding experience that turns meals into a mindful activity rather than a routine rush.
With two levels of difficulty included in a single toy and three play modes, you can start with an easier setting and gradually increase the challenge to suit your dog's personality, energy, and skill. The toy is designed to blend brain work with physical play, encouraging dogs to problem-solve while staying active, which can add enrichment to daily routines and potentially support calmer behavior over time.
As a slow feeder, the puzzle toy nudges dogs to eat more slowly. The kibble or treats should not exceed 0.85 inches in size, helping pace mealtimes and inviting deliberate movements as your dog works to obtain each reward. This pacing can align with slower eating habits and create opportunities for longer, engaging sessions that stretch prep-and-play time into a shared activity.
The toy is crafted from food-grade ABS and is free from BPA, PVC, and phthalates, supporting safe use during play. Built to endure enthusiastic chewing and regular use, it aims to resist deformation and provide a sturdy surface for exploration. A transparent food-storage compartment is detachable for quick cleaning, and the overall design emphasizes durability while remaining practical for everyday use. The product is suitable for dogs of all sizes, though it is recommended that dogs under 10 pounds be supervised or guided during initial use.
Ready to use out of the box, the transparent storage compartment detaches for straightforward cleaning with water. A built-in drainage design helps expel interior water after washing. For longevity, avoid high-temperature dishwasher cycles on the shell. If your dog experiences any difficulty after purchase, Amazon provides return options to ensure you can pursue the right fit and experience.
This puzzle toy can be a thoughtful addition to birthdays or holiday gifting, offering enrichment through play and feeding without promising guaranteed outcomes. It’s meant to open possibilities for smarter, more engaging at-home routines.
Q: Who is this dog puzzle toy suitable for?
A: Designed for dogs over 10 pounds; start at Level 1 and supervise to tailor difficulty.
Q: How do I clean and maintain the toy?
A: Detach the storage for cleaning; rinse with water and avoid high-temperature dishwasher.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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Welcome to Petiva. The terms “we”, “us”, and “our” refer to ROCKET ONLINE STORE INC., the company operating the Petiva online store and website (the “Services”).
Petiva is powered by Shopify, which enables us to provide our products and services to you.
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ROCKET ONLINE STORE INC.
133 Weber Street North, Suite 327
Waterloo, Ontario, N2J 3G9
Canada
Email: info@petiva.com