Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
The Kensington Slow Feed Hay Bag with extra-durable nylon straps is built for busy barns where practicality and consistency matter. In Black Ice, its sturdy appearance hints at reliability as it holds two large hay flakes and pairs with a slow-feed mesh to help pace meals without rushing hay from the bag. The design blends rugged functionality with a clean, professional look that fits naturally into daily barn life.
Designed for versatility, this bag works as a time-saver for multi-horse setups or for single-horse routines where refilling happens once per day. The breathable poly mesh netting, sized at one and a half inches by one and a half inches, subtly slows withdrawal, encouraging a more deliberate eating pace that handlers often associate with steadier digestion and reduced bolting scenarios. While not a guarantee, the setup invites a calmer feeding routine that many riders and caretakers value during busy seasons.
The bag features a one inch adjustable nylon strap with a swivel snap. This design enables flexible hanging in stalls, on feeders, or from trailer tie points, and the strap’s top closure is cleverly integrated to deter curious nibblers from prying the bag open. The overall construction focuses on durability and reliable performance, even when the bag is swapped between paddocks or left outdoors in variable weather. The Black Ice color helps hide hay dust and wear, keeping the bag looking cleaner longer and making it easier to spot in busy environments.
Inspect straps and seams regularly and keep the bag dry when possible to extend material life. When hanging, place the bag at a comfortable height for your horses to reach without pulling. Periodic cleaning helps remove dust and debris that can accumulate on mesh and straps.
Note: While the design supports a paced feeding experience, results vary with individual horses, hay type, and routine. Use as part of a broader feeding plan you manage alongside professional guidance when needed.
Q: How many flakes does the Kensington Slow Feed Hay Bag hold?
A: The bag holds two large flakes, suitable for multi-horse setups or extended single-horse meals.
Q: Is it easy to hang in different barn layouts?
A: Yes. It uses a one inch adjustable nylon strap with a swivel snap for versatile, quick hanging.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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Welcome to Petiva. The terms “we”, “us”, and “our” refer to ROCKET ONLINE STORE INC., the company operating the Petiva online store and website (the “Services”).
Petiva is powered by Shopify, which enables us to provide our products and services to you.
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ROCKET ONLINE STORE INC.
133 Weber Street North, Suite 327
Waterloo, Ontario, N2J 3G9
Canada
Email: info@petiva.com