Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
Meet the Kitty City Whale Shark Tunnel in blue — a playful, ocean-inspired hideaway that blends curiosity, texture, and cozy space for your cat. The whale-shaped exterior invites investigation, while the interior tunnel offers a private stretch for sprinting, peeking, or a quick catnap in a sheltered nook. It’s a friendly addition to any room, designed to spark exploration without overwhelming your space.
Setup is refreshingly simple thanks to a pop-open design that unfolds to its full shape in seconds. When you’re ready to reclaim floor space, it folds away compactly for easy storage. Note that color tones may vary between batches, so your blue may appear slightly different under various lighting conditions.
In practice, the Whale Shark Tunnel offers a playful, sensory-rich space: your cat can dash through the tunnel, pause at the mouth to study the dangling squid, or claim the tail as a mini scratching post. The combination of visual appeal and tactile surfaces helps invite participation without pressure. If your cat prefers quiet corners, the tunnel also serves as a cozy retreat away from busier rooms. The blue finish provides a bright, oceanic aesthetic that can blend with modern decor, while the included catnip invites curiosity and gentle play. Remember, color variations may occur and are part of the handmade charm.
Size and setup considerations aside, this unit is designed to be a versatile addition to a multi-cat or single-cat household. It invites movement, grooming-like scratching in a designated area, and moments of calm in a compact footprint, making it a playful accessory rather than a guaranteed outcome. Whether you’re rewarding a playful streak or simply giving your cat a dedicated space to explore, the Whale Shark Tunnel offers a blend of whimsy and function that fits a busy, everyday life.
Q: How easy is the Whale Shark Tunnel to set up and store?
A: Its pop-open design unfolds in seconds and folds flat for compact storage.
Q: Does the bundle include anything to encourage use?
A: Yes, all-natural catnip is included to invite exploration of the scratch pad and squid.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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