Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
The Koko Genetics Starter DNA Test for Dogs brings the science of canine genetics into your living room. By analyzing over 710,000 DNA markers, this two-in-one test reveals a dog's breed composition and a rich view into traits and lineage, helping you understand everyday needs, routines, and moments with your companion.
Designed for curious dog owners, this kit goes beyond a simple breed check. It delivers a detailed family tree and insights across 415+ breeds, along with 25+ trait reports. Whether you’re curious about ancestry, curious about physical characteristics, or wondering how relatives worldwide connect to your pet, this test makes it possible to explore with confidence.
Stay current with evolving science. Lifetime updates are included at no extra cost, so your dog’s genetic story can evolve with new discoveries. Your pet’s data is protected with advanced encryption and GDPR-aligned security practices, ensuring privacy as a top priority.
Getting started is simple and at-home friendly. In three easy steps—collect a saliva sample, register with a unique email, and return the kit—you’ll typically see results in 4–6 weeks. You can revisit updates over time as new information becomes available.
Beyond curiosity, the insights can guide day-to-day decisions, from routine care and enrichment to training approaches and social interactions. While the results are not medical diagnoses, many owners find value in understanding breed mix, trait highlights, and ancestral connections to enrich daily life with their dog.
For personalized help, a team of genetics experts is available to help interpret results and answer questions, ensuring you get the most out of your canine genetic analysis.
Q: What does the Koko Genetics Starter DNA Test for Dogs analyze?
A: It analyzes 710k+ DNA markers to identify breed composition across 415+ breeds, 25+ traits, and a family tree.
Q: How does the at-home testing process work and when will I see results?
A: Collect saliva in 3 steps, register with a unique email, and receive results in 4–6 weeks, with ongoing updates.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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