Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
This replacement strap is built for real life with genuine adjustable Biothane that stays bright, soft, and resilient. When weather turns messy or paws track in mud, the strap remains waterproof and easy to wipe clean. Rather than a rigid beta material, Kona Puppy uses a biothane blend that feels gentler on the neck while maintaining strength you can rely on during outdoor adventures and everyday moments alike.
Designed with comfort in mind, the strap is flexible yet robust, making it a practical upgrade for dogs that move from couch to trail. The color comes through vividly, helping your dog remain visible during evening strolls or dim light conditions, while the material’s surface resists odors to keep things fresh between cleans.
An important advantage is the way Kona Puppy emphasizes fit. The strap uses more Biothane than many manufacturers, which translates into lasting comfort for a wide range of dogs. It’s trim enough for smaller necks and sturdy enough for larger ones, helping your dog stay comfortable across daily routines and longer outings.
The strap comes in two widths ¾ inch and 1 inch to align with a variety of e-collar, invisible fence, and bark collar systems from brands like Dogtra, SportDog, Educator, Garmin and more. Neck sizes range from 14 to 26 inches, giving a broad fit across many breeds. If you need a custom length, drop us a line — we’re happy to tailor the strap to your dog’s measurements.
Made in the USA and tested by Kona, a Chesapeake Bay Retriever, the strap balances practical durability with everyday wearability. It’s a thoughtful upgrade for pet parents who value a clean look, straightforward maintenance, and dependable performance in changing conditions.
Q: Is this Kona Puppy strap compatible with common e-collar brands?
A: Yes, the strap is designed to fit ¾” and 1” collars and works with many major brands.
Q: Can I get a custom length for the strap?
A: Yes, custom lengths are available; contact us to tailor the fit for your dog.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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