Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
The KONG Max HD Ultra Durable Neoprene Padded Dog Collar blends a soft cushion of neoprene with a bold, dependable build designed for dogs who live for adventure. This collar, part of the KONG Chew Resistant range, is engineered to withstand daily wear while keeping your pup comfortable and secure.
Inside the collar, neoprene padding provides a gentle, breathable surface that reduces chafing during long walks, training sessions, and spirited play. The cushiony feel helps your dog stay comfortable, even when movement is busy or changing directions quickly.
Durability is built into every stitch. The collar uses ultra-durable thread and sturdy metal hardware, including a snap buckle and a secure D-ring for ID tags or attachments. It’s designed to stay put through active play and outdoor adventures.
The collar is fully adjustable, with sizing options that cover a wide range of neck measurements. For best results, measure your dog’s neck and leave about two fingers of space between the neck and the collar. Note that these collars run large and extra wide, so sizing is important.
Whether you’re strolling the park, training at home, or taking an early morning hike, this collar combines practicality with a bold red accent for visibility. Its robust construction supports everyday needs while looking good on your dog. Note: Not designed for tie-out use.
Choose the KONG Max HD collar to support comfort and durability in a single, reliable design that respects your dog’s needs—without promising guaranteed outcomes.
Q: What sizes does the KONG Max HD collar come in?
A: Sizes range from Small to XL with adjustable widths: Small 10-14 in, 1 in; Medium 14-20 in, 1.25 in; Large 18-26 in, 1.5 in; XL 20-28 in, 1.75 in.
Q: Is the collar suitable for tie-out or daily walking?
A: This collar is designed for daily wear and activities, not for tie-out use.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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