Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
Keep your companion comfortable during chilly days with KOOLTAIL’s 3-pack dog sweater set. The Pink XS option features a charming love-heart pattern and a plush velvet-soft fleece that wraps softly around the body, delivering cozy warmth without bulk. The fabric feels smooth against fur, and its light stretch supports natural movement as you cuddle or stroll.
The plush fleece provides a gentle, breathable layer that helps your pet stay warm without overheating, making it a practical choice for winter days, car rides, or breezy evenings on the porch. The three-pack design gives you variety while maintaining a consistent, comfy feel across outfits.
The pullover style is crafted for quick dressing, while a higher belly cut helps with easy potty breaks. The turtleneck shape adds a touch of sophistication while remaining flexible enough to slide over the head without pulling on the neck. A thoughtfully designed triangular area at the neckline contributes stretch where it matters most, aiding a smooth fit over the face and ears.
Keeping the outfit fresh is easy. This hoodie is machine-washable in cold water on a gentle cycle and can be tumble-dried on low or air-dried. Regular care helps maintain the soft feel and warm look, so you can rotate outfits without worry.
Whether you’re dressing for a casual day at home, a festive photoshoot, or a chilly outdoor stroll, this KOOLTAIL set offers options that keep pets looking cute and feeling comfortable. The love-heart pattern and soft color palette help your pet shine in family moments and on social posts alike.
Size guidance: measure your pet’s neck, chest, and back, and opt for the larger size if between options. The 3-pack approach gives you ready-to-wear choices for different days and moods, without sacrificing fit or warmth.
Q: Is this sweater suitable for cats as well?
A: Yes. The listing notes the sweaters suit dogs and cats of various sizes; measure neck, chest, and back to choose the right fit.
Q: How do I wash and care for the sweater?
A: Machine wash cold on gentle cycle; tumble dry low or air dry.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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