Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
Rainy days don’t have to derail your dog’s outdoor routines. The KOOLTAIL Hooded Slicker Poncho combines a snug hood, a compact silhouette, and practical features to keep your furry friend dry, visible, and comfortable from morning strolls to evening park trips. The coat is designed to cover neck to back, while staying light enough for all-day wear. A thoughtful balance of protection and ease makes it a reliable choice when weather turns damp.
Good fit matters for comfort and protection. For the Medium size, the coat is designed around a neck girth of 14.5 inches, a chest girth of 19 inches, and a back length of 15 inches. Use our size chart as a guide, and if your pet sits between two sizes, opting for the larger can enhance comfort and ease of movement. The adjustable belly strap helps tailor the fit around the torso, while the hat’s elastic buckle keeps the hood in place during breezy walks.
Durability and practicality are built into the KOOLTAIL rainwear. The thicker fabric and waterproof detailing are designed to hold up to regular wear and multiple washes, while the hood provides full rain coverage without feeling bulky. The coat remains lightweight enough to layer comfortably under light jackets in colder weather, making it a versatile addition to your dog’s outdoor gear.
Take it along for rainy commutes, muddy park trips, or quick trips to the pet store—where ever weather is a factor, this poncho helps keep your dog drier and more comfortable. Consider using the leash hole for a secure, hands-free stroll, and pair the reflective strip with a well-lit evening routine for added safety. After walks, a quick rinse and air-dry will help maintain fabric integrity and color vibrancy.
Q: What sizes does KOOLTAIL Dog Raincoat come in?
A: Available in a size chart-driven range; measure neck, chest, and back to pick the best fit.
Q: Does the raincoat include a leash hole and reflective safety strip?
A: Yes—there is a back leash hole and a reflective strip for improved visibility.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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