Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
Wrap your furry friend in plush warmth with the KOOLTAIL Dog Sweater. Crafted from soft velvet-like fleece, the fabric feels gentle against the skin and provides light insulation for chilly days. The knit offers a comfortable stretch that adapts to movement, helping your dog walk, play, or nap with ease. The turtleneck design adds neck warmth without bulk, while a textured pattern on the chest and back adds a touch of personality to everyday wear.
Designed for a wide range of dogs, this pullover fits small to large breeds. Before buying, measure your pet with a soft tape: neck circumference, chest behind the front legs, and back length from base of neck to base of tail. If your pet sits between two sizes, choose the larger one to ensure a comfortable fit and room for layering.
The KOOLTAIL sweater is easy to pull over the head thanks to the pullover design, and the higher belly cut allows quick potty breaks without removing the garment. The triangular stretch around the neckline ensures smooth head entry and reduces neck strain, while plush fleece keeps your pet warm without excessive bulk.
Available in multiple colors with textured patterns on the chest and back, this sweater suits daily wear, seasonal photos, and festive events. Whether you’re heading to the park, a party, or a cozy day at home, KOOLTAIL adds charm and comfort to your pet’s look.
Every detail aims to balance warmth, ease, and style. Benefits described are possibilities you may notice with real-world use, not guarantees. Results vary with fit, climate, and activity level.
Q: What sizes are available for the KOOLTAIL Dog Sweater?
A: Sizes fit from small to large breeds; measure neck, chest, and back; choose the larger size if between options.
Q: Is the KOOLTAIL Dog Sweater machine washable?
A: Yes—machine wash cold on gentle cycle; tumble dry low or air dry for easy care.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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