Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
Meet KOOLTAIL’s fuzzy, thick dog sweater designed to wrap your canine in soft warmth without restricting movement. The plush velvet fleece delivers a comforting, hug-like feel that’s ideal for chilly days, walks, or cozy indoor lounging. This pullover is crafted to be gentle on fur while helping your pet stay snug as temperatures drop.
Designed to accommodate a broad range of pets, this knit sweater suits small to large dogs—and even cats—providing a versatile option for multi-pet households. To choose the right fit, measure your pet’s neck, chest, and back length. If a size falls between two options, selecting the larger size can help with ease of wear and comfortable movement during daily activities.
Size guidance hinges on neck, chest, and back measurements. If your pet sits between two sizes, opting for the larger can support comfortable movement during outdoor strolls, festive outings, or quick potty breaks.
Beyond warmth, this KOOLTAIL sweater pairs well with other winter essentials, providing a dependable option when you want warmth without sacrificing your pet’s mobility or style. The knit design balances coziness with a practical fit for daily adventures, photos, and seasonal events.
The garment features a plush velvet fleece that feels luxe to the touch while delivering durable warmth. Its stretchable knit moves with your dog, making it suitable for active pets who still want to look cute in chilly weather.
Available in multiple colorways to match your pet’s personality and your wardrobe, with thoughtful chest and back texture patterns that add a fashionable touch to any in-between-season day.
Q: What sizes are available for the KOOLTAIL Dog Sweater?
A: KOOLTAIL offers sizes from small to large. Measure neck, chest, and back; if between two sizes, choose the larger.
Q: Is the KOOLTAIL Dog Sweater easy to clean?
A: Yes. It’s machine-washable in cold water on a gentle cycle; tumble-dry on low or air-dry.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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